Since different features and sides of RPA are emerging every passing week, more and more businesses are going for this setup. It can enhance efficiency in a cost effective manner that too without any type of risk of interfering with the chief ‘Big IT’ systems. Moreover, it makes huge ERP investments more effective to the business.

In the entire industry, robots have transformed the way businesses operate. Most superbly that happened in a manufacturing setting with the robotic vehicle assembly lines. Application of Robotic Process Automation in BPO sector is thriving like hot cakes.  There is no doubt that robotic Process Automation (RPA) works finest when the procedures are repetitive, rules-based and more importantly frequent i.e. these are the tasks that are usually great candidates for outsourcing.

The ‘robotic software agents’ a comparatively new technology that is generally termed Robotic Process Automation (RPA). The objective of this system is straightforward and it is to carry out the business processes that would generally be done by human beings. Such a thing works excellent when the processes are repetitive, typical and regular i.

It does not take a hugeleap of logic to then conclude that robotic process automation is a potential competitor to any type of outsourcing deal that includes business processes (Business Process Outsourcing, or BPO).The technology that is present in this current time is still relatively immature; it can duplicate the basic transactional tasks, perhaps impacting around twenty percent or forty percent of processes. But since the technology develops at a hurrying rate, this percentage will most surely increase.

Mature BPO providers do havebeen automating back office procedures for some time. However the ever-increasing sophistication, and resulting application, of RPA in the BPO realm is now bulging a virtual workforce as never before. The fresh wave of RPA can so intensely increase the ability to do work, in such a cost effective way and with such a sensitive level of correctness, that labour intensive back office functions are getting ‘picked up’ by swiftly advancing RPA technologies.

A classic applicant for RPA would be one wherein there would be three key characteristics that get fulfilled, generally within an endwise process that crosses manifold applications:.  For example in situations wherein:

  • The actions are consistent, with the similar step getting performed repeatedly.
  • The tasks are template driven, with data getting entered into particular fields in a repetitive way.
  • The tasks are rules-based; to permit decision flows to change dynamically.

Whatever be the case, it would be apparent to state that RPA is doing great in the realm of BPO. You can bring accuracy, effectivity, efficiency and most importantly cost effectiveness. It is all about how you use the business system.


So, to introduce rpa in bpo industry would be a win-win situation for your organization. If you have not given it a thought yet, it won’t be wrong doing it now.Once you have invested in the advanced features of RPA, you can get the best of both the worlds. It is all about how you utilize the features.

Categories: Tech