Even with such advancement in today’s digital world, the customer often prefers phone support as their call-center service. Because a phone call frequently renders immediacy when the customer talks to an actual human (service agent) on the other side.
But managing call centers with phone support turns out to be challenging for many emerging companies. That is where cloud-based call center software comes to the rescue.
This article will give you a quick walkthrough of the top 5 cloud-based call center software small-scale businesses can leverage.
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What is cloud-based call center software?
Cloud-based call center software is a cloud technology solution that provides a business communication platform for both a company and its clients. This software helps in connecting to customer calls via a cloud-based service over the internet. Due to cloud-based technology, such solutions become easier to set up and are scalable, cost-effective, and easy to maintain.
Let us take a look at the top 5 cloud-based call center solutions catered by cloud telephony providers.
● Knowlarity:
Knowlarity is by far the most popular cloud communication company in India. It helps in streamlining business communications through cloud technology. Knowlarity’s cloud-based call center software comes with artificial intelligence-powered speech analytics and a video communication platform that helps in efficient communication with the customers.
With over 300+ employees, Knowlarity offers businesses unparalleled reliability and intelligence by enabling business communication through voice, video, and AI-enabled chatbots and voice-bots. It offers a free trial for new customers.
Knowlarity supports APIs that small businesses can integrate into their system. It also renders features like CRM integration and enables enterprise-grade communication security with high scalability and 24×7 support.
● Servetel:
It is another provider for cloud telephony in India, offering cloud-based call center solutions for medium and small businesses. This cloud telephony provider helps you manage your business calls over the cloud.
Once you take their service, you do not require any hardware from your end. Organizations can start in minutes and scale on-demand. It also entertains a free trial for new customers. It also supports APIs that small businesses can integrate into their system.
● CallHippo:
This robust cloud-based virtual phone system and cloud telephony provider render virtual phone systems, call tracking, and speech analytics in their solution. It allows organizations to connect their agents with their customers seamlessly. Other features it offers are call monitoring, call center management, voice broadcasting, etc.
Signing up for their service will enable you to start their solution within 3 minutes. Also, it has more than 85 integrations. Small startups and enterprises can leverage their services to keep their business connected with their customers.
● Enthu:
Enthu is another solution for cloud telephony in India. This Conversation Intelligence Software, powered by AI & ML, is suitable for B2B SMEs, mid-sized firms, and contact centers.
This cloud telephony provider allows the sales team to keep a record and transcribe those records. Then, empowering AI and ML, it can audit customer conversations seamlessly without listening through every single call. It also entertains a free trial for new customers.
● Fresh Caller:
Freshcaller is an all-in-one provider for cloud telephony in India. Its solution runs on the cloud and has a simple user interface. It provides a control panel where business agents can manage everything from calls, audits, etc., with just a few clicks. Small businesses do not require to buy any hardware yet can enjoy many features. That includes call masking, recording, call monitoring, call forwarding, conference calls, etc.
This cloud telephony provider comes with different price slabs that make it flexible for small and medium-scale industries. It has features like voice-bot, omnichannel routing, IVR, call record, routing automation, Call monitoring, SIP connection, power dialer, etc.
Final words
We hope this compilation gives you a quick walkthrough of the top cloud telephony providers in India. Massive improvements in technology, especially in internet and network communication, empower cloud solutions to flourish.
Every small and medium enterprise wants the best telephony provider for cloud telephony in India. Knowlarity ranks at the top among all mentioned business communication providers.